Our Guarantee

The Strongest Guarantee in the Business

You and those who receive your gifts must be delighted, or we'll make it right with either an appropriate replacement or refund.

Substitutions and Arrival Dates

If the item of your choice is unavailable or does not meet our high standards for quality, we may need to substitute an item of equal or greater value. Unpredictable weather can delay fruit harvests up to three weeks or more. In some cases, Fruit-of-the-Month Club® shipments may not be delivered until early in the month following their scheduled arrival date.

Your Best Gift Value

You get more for your money when you shop Harry & David. Here’s how: We never leave quality to chance. From the crunch of our apples to the curl of our ribbons - if something doesn’t meet our rigorous (some say fanatical) standards, you won't see it in the gifts we offer. We pick, sort, wrap and pack every gift individually, by hand - just like you’d do it yourself. We also grow our own fruit, make our own cakes, cookies and chocolates, design our own gift wraps. This extraordinary attention to detail lets you rest assured that every gift you order is the perfect reflection of your thoughtfulness and good taste. When we design a shipping container, we put our reputation in it. Our custom containers make sure your gift baskets, gift towers and plant gifts arrive just as fresh, perfect and delicious as you see them in our catalog. And if you’ve ever received gift baskets from other gift companies, you’ll appreciate the difference right away. Nobody delivers like we do. Our gifts are trucked under controlled temperatures to a major city near their destination, where they’re released to delivery services for final delivery. All phone calls and faxes are toll free. Everything’s guaranteed. No cutting corners. No fudging on quality. No excuses. That’s why a gift from Harry & David isn't merely the best you can buy - it’s the best value too.